Glossary
Accounts and organizations
Section titled “Accounts and organizations”Partner
Your company within Abi’s system. The system is made up of partners and their users.
Subpartner
A service name, brand, or company through which a partner offers Abi to customers.
User account
Your customer within Abi’s system.
Account policy holder
The primary user of a group account to whom other users are related.
Group account An account model that associates multiple users with one account policy holder, commonly for a family or household policy.
Product A partner-defined category used to distinguish users associated with different insurance products, promotions, or service journeys.
Identifiers
Section titled “Identifiers”User ID (id)
The identifier generated and returned by Abi. Use it for Abi API operations and GoApp authentication.
User unique ID (uniqueId)
An optional customer identifier from your own system, such as an insurance number.
Country The user’s nationality or country code.
Location The country where the user lives or is currently located.
Origin The country where the user was born.
Access and subscriptions
Section titled “Access and subscriptions”Subscription
A period during which a user can access the configured Abi service.
Active subscription
A subscription whose start and end dates include the current date, which has not been cancelled, and whose active field is true.
Active or live user
A user with at least one active subscription.
Pending activation
A user with no active subscription but at least one future subscription.
Deactivated user
A user with no active or future subscriptions. A later subscription can reactivate access.
Engaged user A user who has interacted with Abi since their account was created. An engaged user does not necessarily have an active subscription.
Deactivate a user account Cancel all of a user’s subscriptions so that they can no longer access Abi. The account remains available for later reactivation through a new subscription.
Physician country
The country or countries in which the healthcare professionals serving the user are licensed.